Cancellation policy

Some items in our store may be offered to you as a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect full payment, no payment or a partial deposit at checkout, store your payment method, then fulfil and charge the full or remaining payment at a future date.

• All pre-order items are custom-made/ made-to-order unless stated otherwise.
• All sales are final, so double-check your order details.
• Replacements are only for defective items.
• Pre-orders are ready eight weeks after the store closure date.
• If the date is extended, the Club/School/Organisation will inform you of any delays.
• Custom names will be approved by the store owner before production.
• Names are printed in UPPERCASE.
• If no name is provided, the garment will be produced without customisation or the displayed default text/number
• Ensure correct spelling of names. Once order is placed personalised names or numbers cannot be changed