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Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@tribalsport.com.au. Please note that returns will need to be sent to the following address: 45 Clarence St, Coorparoo QLD, Australia 4151. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@tribalsport.com.au.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@tribalsport.com.au .

Return & Refund Policy

We want you to be happy with your purchase! If you're not, you have 14 days from receiving your item to request a return, except for made-to-order items.

General Terms

  • Eligibility for Returns: Your item must be unworn, unwashed, and unused with all original labels attached. You'll also need your receipt or proof of purchase.
  • Damaged or Wrong Items: Inspect your order when you get it. If there's an issue, contact us right away so we can make it right.
  • Non-returnable Items: Some items can't be returned including Pre Order’s &/or any Customised Made to Order items. Sale items and gift cards are also non-returnable..
  • Exchanges: Need a different size or item? Return the original item and place a new order. We only replace items if they are defective or damaged.
  • Refunds: Once we get and inspect your return, we'll email you about your refund status. If approved, you'll get your refund within 10-14 business days. If it's been more than 15 business days, contact us at help@tribalsport.com.au.
  • Partial Refunds: Sometimes, only partial refunds are given (e.g., items not in original condition, damaged, or returned more than 14 days after delivery).
  • Late or Missing Refunds: If you haven't received your refund, check with your bank and credit card company first. If there's still an issue, contact us at help@tribalsport.com.au.
  • Shipping Costs: You're responsible for return shipping costs (except for defective or incorrect items). Shipping costs are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance for items over $75.

Pre Order Terms

  • All pre-order items are custom-made unless stated otherwise.
  • All sales are final, so double-check your order details.
  • Replacements are only for defective items.
  • Pre-orders are ready eight weeks after the store closure date.
  • If the date is extended, the Club/School/Organisation will inform you of any delays.
  • Custom names will be approved by the store owner before production.
  • Names are printed in UPPERCASE.
  • If no name is provided, the garment will be produced without customisation or the displayed default text/number
  • Ensure correct spelling of names. Once order is placed personalised names or numbers cannot be changed
  • Refunds & Exchanges Terms: We aren't responsible for:
  • Normal wear and tear.
  • Cosmetic damage (e.g., loose threads, fading).
  • Damage from misuse, accidents, or negligence.
  • Failure to follow care instructions.
  • Damage from high-heat treatments.
  • Pilling and abrasion from daily use or laundering.
  • Incidental costs like loss of revenue or profits.
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