Refund policy
Refund / Return Policy
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Organisation |
Tribal Sport Pty Ltd (ABN 38 981 017 861) |
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Document |
Refund / Return Policy |
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Effective / Last updated |
23 July 2026 |
1. Returns
1.1 We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
1.2 To start a return, contact us at help@tribalsport.com.au. Returns must be sent to: 45 Clarence St, Coorparoo QLD, Australia 4151. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
2. Damages and Issues
2.1 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
3. Exceptions / Non-returnable Items
3.1 Certain types of items cannot be returned, including perishable goods, custom products (such as special orders, made-to-order or personalised items) and personal care goods. We also do not accept returns for hazardous materials, flammable liquids or gases. We cannot accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.
4. Exchanges
4.1 The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
5. Refunds
5.1 We will notify you once we have received and inspected your return and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at help@tribalsport.com.au.
6. Return & Refund Policy — General Terms
6.1 We want you to be happy with your purchase. If you are not, you have 14 days from receiving your item to request a return, except for made-to-order items. The following general terms apply:
6.1.1 Eligibility for returns: your item must be unworn, unwashed and unused with all original labels attached. You will also need your receipt or proof of purchase.
6.1.2 Damaged or wrong items: inspect your order when you get it. If there is an issue, contact us right away so we can make it right.
6.1.3 Non-returnable items: some items cannot be returned, including pre-orders and/or any customised made-to-order items. Sale items and gift cards are also non-returnable.
6.1.4 Exchanges: return the original item and place a new order. We only replace items if they are defective or damaged.
6.1.5 Refunds: once we receive and inspect your return, we will email you about your refund status. If approved, you will receive your refund within 10–14 business days. If it has been more than 15 business days, contact us at help@tribalsport.com.au.
6.1.6 Partial refunds: sometimes only partial refunds are given (e.g. items not in original condition, damaged, or returned more than 14 days after delivery).
6.1.7 Late or missing refunds: if you have not received your refund, check with your bank and credit card company first. If there is still an issue, contact us at help@tribalsport.com.au.
6.1.8 Shipping costs: you are responsible for return shipping costs (except for defective or incorrect items). Shipping costs are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance for items over $75.
7. Pre-Order Terms
7.1 All pre-order items are custom-made unless stated otherwise.
7.2 All sales are final, so double-check your order details.
7.3 Replacements are only for defective items.
7.4 Pre-orders are ready eight weeks after the store closure date.
7.5 If the date is extended, the Club/School/Organisation will inform you of any delays.
7.6 Custom names will be approved by the store owner before production.
7.7 Names are printed in UPPERCASE.
7.8 If no name is provided, the garment will be produced without customisation or with the displayed default text/number.
7.9 Ensure correct spelling of names. Once an order is placed, personalised names or numbers cannot be changed.
8. Refunds & Exchanges — Exclusions
8.1 We are not responsible for:
8.1.1 normal wear and tear;
8.1.2 cosmetic damage (e.g. loose threads, fading);
8.1.3 damage from misuse, accidents or negligence;
8.1.4 failure to follow care instructions;
8.1.5 damage from high-heat treatments;
8.1.6 pilling and abrasion from daily use or laundering; and
8.1.7 incidental costs such as loss of revenue or profits.