Please note that all pre-order items are custom-made to-order items unless specified otherwise.

All sales are final – please ensure you have ordered the correct item, sizing, & customisation if applicable.

A replacement will only be provided if the item received is confirmed defective.

Orders will be available for collection approximately eight weeks from the store closure date, provided to Tribal Sport by the designated uniform convenor. If the pre-order date is extended, it is the Club/School/Organisation’s responsibility to inform customers of potential delays due to the extension.

School Leaver’s order’s custom names list will be provided to the school for approval before production to ensure they follow school and brand guidelines.

UPPERCASE is used to print all customised names. When no name is provided, Tribal Sport will produce garments without customisation. Correct spelling of names is the customer’s responsibility.

Please ensure you have ordered the correct size. Tribal Sport cannot alter sizing after checkout is confirmed. You will need to cancel your order & place a new order if you wish to make amendments. Once the pre-order period has ended, or the store has closed, Tribal Sport can make no further changes.

Although Tribal Sport is the manufacturer and host of the website, we do not decide on pre-order dates, extensions of these dates, changes of items or item cancellations or removal. The scenarios mentioned above are all decided upon consultation with Club/School/Organisation. Please direct all queries regarding your order to your club/school/organisation.

For team wear stores where stock is held by the host club/organisation, it is the host’s responsibility to coordinate the pick-up or shipment of goods. Any delays in shipping or concerns should be discussed with the host club/organisation.

You have 14 days to return an item from the date you received it, except for made-to-order items (pre-order).

Made-to-order (pre-order) items are neither refundable nor exchangeable once the shop has closed.

Items must be unworn, unwashed and unused with all original labels attached.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 14 days after delivery

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically apply to your credit card or original payment method within 10-14 business days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund, recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially processed.

Next, contact your bank. There can be administrative delays when processing refunds.

If you’ve done all of this and still have not received your refund, please contact us at mytribe@tribalsport.com.au.

SALE ITEMS (IF APPLICABLE)

Only regular-priced items may be refunded; Sale or clearance items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange for a different size, please email us at mytribe@tribalsport.com.au.

SHIPPING

To return your product, you should mail your product to:

45 Clarence Street
Coorparoo QLD 4151 Australia

You will be responsible for your shipping costs for returning your item (not including defective or incorrect items). Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

REFUNDS & EXCHANGES TERMS:

WE ARE NOT RESPONSIBLE FOR THE FOLLOWING:

• Normal Wear and Tear
• Cosmetic Damage, such as loose threads and natural fading of colours over time
• Prolonged exposure to inclement weather
• Damages caused by misuse, accident, or negligence
• Failure to observe and follow care instructions
• Damage caused by rips, cuts, tears, and burns
• If the garment is treated with a steaming device or other high-heat treatments, including silk screening
• Pilling and abrasion wear due to contact with abrasive surfaces in day-to-day use or laundering
• Contingent or incidental costs such as loss of revenue or profits and/or punitive damages

This list is not all-encompassing but focuses on the most common exclusions.

This statement discloses the privacy practises for the entire Tribal Sport website.

Questions regarding this statement should be directed, via e-mail, to mytribe@tribalsport.com.au. We respect the privacy of our customers and therefore have adopted a set of information management guidelines that are the foundation of our customer relationships. These guidelines have been developed with the recognition that internet technologies are rapidly evolving and that underlying business models are still not established. Accordingly, guidelines are subject to change. Any such changes will be posted on this page as required.

What we do

We collect personally identifiable information about our users. Our goal in collecting personal information online is to provide you with the most useful and helpful web experience possible. By knowing your preferences, we will be able to deliver information that meets your needs and gives you special access privileges. Through online forms, we collect:

• Name and Surname
• Postal address
• Telephone number
• Email address
• IP address (for systems administration and troubleshooting)
• Demographic information (for user profiling in aggregate form)

We use this information for the following purposes:

• To perform statistical analyses measuring relative interest in the various areas of our site
• To send email or conventional mail to you about our products and services
• To recognise user access privileges

What we don’t do

We do not, under any circumstances:

• Link IP addresses to anything personally identifiable
• Provide personal information to any third party
• Share the information we track on this site, in any form, with advertisers or any other parties
• Release personal information about any individual visitor
• Upon request, we will remove any subscriber (and his or her personal information) from our mailing lists. Any such request should be sent to our website.

Tribal Sport is not responsible for the content or the privacy policies of external websites to which we may link.